Emergency Tree Removal in St. Charles & St. Louis Counties
Has a tree or large limb fallen on your home or property? Start here.
Hansen’s Tree Service provides Immediate Response service for homeowners in St. Charles and St. Louis Counties when a tree or limb has already fallen on their home or property.
We’ll help you understand the next steps, complete the required authorization, and begin the response process.
Call 636-379-1830
Complete the Immediate Response Contract
What to Do After a Tree or Limb Falls on Your Property
1. Get Everyone Away From the Affected Area
Keep people and pets away from the fallen tree, damaged structures, and surrounding debris. Do not climb onto the tree, go beneath damaged limbs, or attempt to cut or move them yourself. Fallen trees and branches can shift unexpectedly.
If someone is injured, trapped, or in immediate danger, call 911 first.
2. Check for Utility Hazards From a Safe Distance
If the tree has fallen on power lines or you see downed wires, stay away and contact your electric utility immediately. Do not touch the tree, branches, fences, or other objects that may be in contact with the wires.
3. Call Hansen’s Tree Service
Call 636-379-1830 and let us know that a tree or limb has already fallen on your home or property.
Be ready to share:
- Your name, property address, and phone number.
- Where the tree or limb has fallen.
- Whether your home, garage, vehicle, fence, or other property is affected.
- Whether utility lines are involved or access to your property is blocked.
These details help our team understand the situation and explain how to proceed.
4. Document the Damage When It Is Safe
Take photos from a safe location without approaching the fallen tree or entering a damaged area. Contact your homeowners insurance company to report the damage and discuss your claim.
Have your insurance company’s name and claim number available when completing Hansen’s Immediate Response Contract. If you have not received a claim number, call our team for guidance.
Complete Your Immediate Response Contract
The Immediate Response Contract provides the information and authorization Hansen’s needs to begin mobilizing. It also explains our rates and billing procedures for insurance claims.
Enter Your Contact and Claim Information
Open the Immediate Response Contract on your computer, phone, or tablet.
Under “Undersigned Information,” select “Name: Last Name” to open the form. Enter your full name, address, phone number, email address, insurance company, claim number, and date.
Review the Agreement and Initial
Read the contract carefully, including the rates and billing procedures. Initial the yellow boxes to confirm your understanding.
If anything is unclear, call 636-379-1830 before signing. We want you to understand the work you are authorizing.
Sign and Submit
Sign at the bottom using your mouse on a computer or your finger on a phone or tablet. Then select the blue “Accept” button.
Once you submit the contract, our team receives confirmation and begins the mobilization process.
Complete the Immediate Response Contract
What Happens After You Submit?
Our Team Begins Mobilizing
Your completed contract notifies Hansen’s that you have submitted the required authorization. Our goal is to act promptly to address the fallen tree or limbs and help mitigate further property damage.
While waiting, keep the affected area clear and remain available at the phone number you provided.
Emergency Jobs Take Priority During Major Storms
During widespread weather events, Immediate Response jobs are handled on a first come, first served basis. Previously scheduled work is postponed to prioritize these requests.
Submitting your contract begins the response process; it does not guarantee a specific arrival time. Call our team for current response information.
Professional Help for Fallen Trees and Limbs
Removing a tree from a home or damaged property requires careful planning. The tree’s weight, its position, and the surrounding structures all affect how the work should be approached.
Hansen’s team includes ISA Certified Arborists, Board Certified Master Arborists, and Certified Treecare Safety Professionals. Our commitment to professional training and safety supports the work we do for local homeowners.
With our local office in O’Fallon, Hansen’s serves homeowners throughout St. Charles County and St. Louis County.
A Tree Has Fallen. Let’s Take the Next Step.
If a tree or limb has fallen on your home or property in St. Charles or St. Louis County, call Hansen’s Tree Service and complete the Immediate Response Contract to begin the process.
Call 636-379-1830
Complete the Immediate Response Contract
Hansen’s Tree Service
104 Hansen Ct.
O’Fallon, MO 63366
Fallen Tree Emergency FAQs
Does My Situation Qualify for Immediate Response Service?
This service is for situations where a tree or limb has already fallen on your home or property. Call Hansen’s to describe what happened and discuss the next steps.
What if the Tree Is Still Standing?
For a standing tree, a hanging limb, or concerns about a tree that may fall, contact Hansen’s to arrange an assessment and discuss the appropriate service. The Immediate Response process on this page is specifically for trees and limbs that have already fallen.
Should I Move Branches Before the Crew Arrives?
Keep clear of the fallen tree and damaged area. Do not cut, pull, or move branches attached to or supporting the tree. Shifting weight can create additional hazards.
Do I Need to Complete the Contract Before Mobilization Begins?
Yes. Hansen’s receives confirmation when you submit the signed Immediate Response Contract and then begins mobilizing. Review the rates and billing procedures, complete the required initials, sign, and select “Accept.”
How Quickly Will a Crew Arrive?
Response timing depends on current conditions and demand. During major weather events, Immediate Response requests are handled first come, first served. Contact our team for current scheduling information.